Bots Take Over

By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development.
Individual apps are out. Bots are in. In the “post-app era,” chatbots will become the face of AI and bots will transform the way apps are built. Traditional apps, which are downloaded from a store to a mobile device, will become just one of many options for customers.

Source: Gartner Top Strategic Predictions for 2018 and Beyond

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